Store Policy
Customer Care
www.oudhouse.pl (“the Website”) is owned and operated by ARABIAN OUD HOUSE.
This policy, together with our Terms and Conditions, explain how OUD HOUSE may use information we collect about you, as well as your rights over any personal information we hold about you. Please read this policy and our Terms and Conditions carefully; by accessing the Website you confirm to have understood and agreed to them.
Information we collect about you
We collect information about you when you:
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Visit the Website, and other sites accessible from the Website.
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Register with, and buy products or services on the Website.
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Take part in promotions, competitions, customer surveys and questionnaires.
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Contact us, e.g. in writing, call customer services.
Using your information
Collecting your personal information helps OUD HOUSE to better understand what you need from us. We use your information to:
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Manage and improve the Website.
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Personalise our services to you.
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Administer and operate your account.
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Process your orders.
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Tell you about important changes to the Website and our services.
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Understand your shopping behaviour to develop and improve our products and services.
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Manage promotions, competitions, customer surveys and questionnaires.
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Check and verify your identity, and prevent or detect crime.
Your personal information is safe with us and will never be released to companies outside the OUD HOUSE for their marketing purposes.
Marketing and research
If you agree, we may contact you:
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With offers and information about OUD HOUSE products or services.
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With offers and information about partners' products or services.
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For customer research, e.g. to help improve our service.
Of course, the choice is entirely yours, but if you say you do not want to receive marketing information from us this will prevent you from receiving great offers or promotions that may be of interest to you.
When you register online you can access a “My Account” page that allows you to tailor our commercial communications to your preferences.
To change your contact preferences simply click “My Account” in the top frame and click “Your contact preferences”. If you do not want to receive commercial communications from us, select your choices by using the boxes available on that page.
We like to hear your views to help us improve our service. From time to time, we may contact you to ask your opinions. Again, if you do not want to be contacted for this purpose, make your choice on the “Contact preferences” page.
Privacy & Safety
Cookies
What is a cookie
Cookies are text files containing small amounts of information, which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating Website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.
Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
How we use Cookies
Cookies are very small text files that are stored on your computer when you visit some websites.
We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.
You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.
The following is strictly necessary in the operation of our website.
This Website Will:
Remember what is in your shopping basket
Remember where you are in the order process
Remember that you are logged in and that your session is secure. You need to be logged in to complete an order.
The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).
Functional Cookies
This Website Will:
Offer Live Chat Support
Track the pages you visits via Google Analytics
Targeting Cookies
This Website Will:
Allow you to share pages with social networks such as Facebook
This website will not:
Share any personal information with third parties.
Strictly necessary cookies
These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required.
These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
Performance cookies
These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device.
These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.
Functionality cookies
These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device.
These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Targeting or advertising cookies
These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
Using browser settings to manage cookies
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookiesaltogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.
However, because cookies allow you to take advantage of some of the Website's essential features, we recommend you leave them turned on. For example, if you block or otherwise reject cookies you will not be able to add items to your Shopping Basket, proceed to Checkout, or use any of our products and services that require you to Sign in. If you leave cookies turned on, remember to sign off when you finish using a shared computer.
Disclosing your information
We will never disclose your information to anyone outside the OUD HOUSE except where we have your consent to do so.
Other websites
The Website may contain links to other sites which are outside our control and not covered by this policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.
Changes to our policy
This policy replaces all previous versions and is correct as of January 2017. We reserve the right to change the policy at any time.
Contacting us
If you have any queries, please contact us at kontakt@oudhouse.pl
Payment Methods
POLAND
- Credit / Debit Cards
- Banking transfer